Data Protection Policy of WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. 


  1. Who is responsible for processing your data?

WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. is responsible for the processing of data relating to the various processes with regard to personnel management. with registered office at C/Mar Tirreno 33 - P.I. San Fernando de Henares - 28830 San Fernando de Henares (Madrid) and Tax Identification Number B08844201.

For the purposes of our data protection policy, the contact telephone number is 916 268 610 and the contact e-mail address is


  1. What kind of information do we have about you and how did we obtain it?

The categories of personal data that WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. may hold about you. is about your customers and suppliers are:

  • Identification data

  • Postal or e-mail addresses

  • Commercial information

  • Economic and transaction data

Under no circumstances do we process specially protected data.

We have obtained all the above-mentioned data either directly from you by submitting a commercial offer, contract proposal, etc. or from your company by providing us with the identification data and other information necessary to carry out the object of the contractual relationship between the parties. It will be your or your company's obligation to provide us with the updated information in the event of a change.


  1. For what purpose do we process your data?

In WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. we process the data provided to us by interested parties in order to manage various activities arising from specific procedures relating to sales, after-sales service, supplier management, quality of service, etc. In this way, we will use your data to carry out some of the following actions:

  1. Sending the information you request using the contact form on our website or any other means of contacting our company,

  2. To provide both potential customers and our customers with offers of products and services of interest to them,

  3. To carry out the administrative, fiscal and accounting management of our clients and/or suppliers,

  4. Carry out satisfaction surveys, market studies, etc. in order to offer you the most suitable offers and an optimised quality of service, etc.

We will not create sales profiles on the basis of the information provided and will therefore not make automated decisions about you on the basis of a sales profile.


  1. How long will we keep your data?

Personal data relating to individuals related to potential clients, customers and suppliers that WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. may collect from them. collected by means of the various contact and/or information collection forms shall be retained as long as their deletion is not requested by the data subject. The data provided by our customers and suppliers will be kept as long as the business relationship between the parties is maintained, respecting in any case the minimum legal storage periods according to the subject matter.

In any case WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. store your personal data for as long as is reasonably necessary taking into account our needs to respond to questions that arise or resolve problems, make improvements, activate new services and meet the requirements of applicable law. This means that we may retain your personal data for a reasonable period of time even after you have stopped using our products or using this website. After this period, your personal data will be deleted from all WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. systems.


  1. What is the legal basis for the processing of your data?

Depending on the type of data processing, we will now summarise the basis on which this processing is legitimised:




Accounting Management: management of invoicing with clients and/or suppliers

Maintenance, development and control of the contractual relationship between the parties

Tax management: application of withholdings, bonuses, etc.

Maintenance, development and control of the contractual relationship between the parties; Compliance with legal obligations

Gestión administrativa: gestión de logística, almacén, entregas al cliente, recepción de mercancías, etc.

Administrative management: logistics management, warehouse, customer deliveries, goods receipt, etc.

Marketing: Commercial actions on our products or services aimed at our customers or those who have requested information from us in the past, including conducting customer satisfaction surveys.

Free and unequivocal consent of the interested party (potential clients), we hereby state that the withdrawal of this consent may in no case condition the execution of the contract between the parties; legitimate interest of the company in the promotion and marketing of products or services similar to those obtained or requested by the interested parties in the past.


You are obliged to provide your personal data on the basis of the above mentioned legitimacy. In the event that you do not provide your personal data, your contract may not be executed, and you may not comply with the legal or public authorities' obligations.


  1. To which addressees will your data be communicated?

WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. will never share your personal data with any third party company that intends to use it in its direct marketing actions, except if you have expressly authorized us to do so.

We inform you that we may provide your personal data to public administration bodies and competent authorities in those cases in which WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. is involved. receives a legal request from such Authorities or in cases where, acting in good faith, we believe that such action is reasonably necessary to comply with legal process; to answer any legal claim or demand; or to protect the rights of WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. or its customers and the general public.

In order to satisfy the different needs arising from the labour, tax and administrative management of our staff, it may be necessary for your data to be communicated by WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. to the rest of the companies that make up our group. A complete identification of the companies in our group can be consulted at any time on the following website: The companies in our group provide similar services to WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. The companies in our group are located in Spain and abroad, both inside and outside the European Union, in countries that in any case offer a level of protection comparable to that of Spain.

WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. may provide your personal data to third parties (e.g. Internet service providers who help us to administer our website or to carry out the contracted services, IT support and maintenance companies, logistics companies, tax and accounting consultancy firms, etc.). In any case, these third parties must at all times maintain the same security levels as WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. in relation to your personal data and, where necessary, will be bound by legal commitments to keep your personal data private and secure, and to use only the information in accordance with specific instructions from WEBASTO THERMO & COMFORT IBÉRICA,S.L.U..


  1. What are your rights as an affected or interested party?

Any person has the right to obtain confirmation as to whether WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. has the right to obtain such confirmation. is processing personal data concerning you, or not.

In particular, interested persons may request the right of access to their personal data, as well as to receive them in a common format and machine-readable form if the processing is carried out by electronic means (right of portability).

Interested persons may also request the right to rectify inaccurate data or, where appropriate, request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In addition, in certain circumstances, data subjects may request a restriction on the processing of their data, or in certain circumstances and for reasons relating to their particular situation, data subjects may exercise their right to object to the processing of their data. WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. shall cease to process the data, except for compelling legitimate reasons, or the exercise or defence of any claims or exceptions set out in the applicable legislation.

We also inform you that you have the right to withdraw your consents at any time, without affecting the lawfulness of the treatment based on your prior consent to withdrawal.

Likewise, the User is informed that at any time he or she may exercise the aforementioned rights by writing to us using the contact details that appear in Section 1,'Data Protection and Privacy Officer' of the present Data Protection and Privacy Policy of WEBASTO THERMO & COMFORT IBÉRICA,S.L.U., attaching a copy of his or her National Identity Card.

You will also have the right to file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.

        Spanish Data Protection Agency.

        C/ Jorge Juan, 6

        28001 - Madrid

        Tel. 901100099 / 912663517


  1. Protection of data of the users of the website

In accordance with the current Regulation (EU) 2016/679, WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. informs that the personal data of the Users of the website will be processed for the purpose of the processing indicated on each form of data collection on our website by WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. Such processing of your data will be protected by your own consent. By clicking on the "SEND" button, the User consents to the processing of his/her data by WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. Likewise, we inform you that, unless there is a legal obligation or express consent on your part, WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. will not pass on your data to third parties.

Likewise, the User is also informed that at any time he/she may exercise his/her rights of access, rectification or suppression of data, as well as other rights recognised in this document and regulated in Regulation (EU) 2016/679, by notifying WEBASTO THERMO & COMFORT IBÉRICA,S.L.U., C/Mar Tirreno,33 - P.I. San Fernando de Henares - 28830 San Fernando de Henares (Madrid), e-mail:

On the other hand, in accordance with the provisions of Law 34/2002, of 11 July, on Information Society and Electronic Commerce Services, WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. undertakes not to send advertising via e-mail without first obtaining the express authorisation of the recipient. The User may oppose the sending of advertising by ticking the corresponding box.


  1. Other information of interest about our privacy policy

9.1 Security Measures

WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. adopts the levels of security required by European and Spanish data protection legislation in force, taking into account the state of the art, the costs of application and the nature, scope, context and purposes of the processing described, as well as the risks of varying probability and severity to your rights and freedoms as a person.


9.2 Treatment of minors' data

For WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. it is of great importance to protect the privacy of minors, by virtue thereof, only the data of their minor children in those cases in which it is strictly necessary to comply with certain legal obligations (for example, application of personal income tax withholdings, etc.).

In any case, such collection of data will always be made with your express consent as parents or guardians.


9.3 Modifications to our Data Protection and Privacy Policy

Occasionally, WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. may make modifications and corrections in this section of the Data Protection Policy for Customers, Suppliers and Users. Please check this section regularly for changes that may have occurred and how they may affect you.


9.4 Why is it necessary to accept this Privacy and Data Protection Policy?

This section of the Data Protection Policy for Customers, Suppliers and Users provides you with all the information you need to know about the type of data that WEBASTO THERMO & COMFORT IBÉRICA,S.L.U. provides in an easily accessible way. maintains on your potential customers, customers and/or suppliers, the purposes pursued, the rights that the data protection legislation recognizes you. as an affected person and how to exercise those rights. Therefore, by deliberately sending us your personal data through our means of contact and/or by initiating a business relationship with our company, we believe that you acknowledge and agree to the processing of your personal data as described in this policy. This personal information will only be used for the purposes for which you have provided it to us or certain national or regional regulations allow us to do so.

In any case, we must warn you that a refusal on your part to provide us with certain requested data could hinder the development of the contractual relationship between the parties with possible serious consequences at the time of providing the various services contemplated in the commercial contract concluded with the contracting party.

If you have any questions regarding this section of the Data Protection Policy for Potential Customers, Customers and Suppliers of WEBASTO THERMO & COMFORT IBÉRICA,S.L.U., please contact the company using the address provided in the first section `Treatment Manager' and we will be delighted to attend to you and answer any additional questions you may have.


  1. Applicable legislation

These Conditions will be governed at all times by the provisions of Spanish and European legislation on the protection of personal data and privacy.